It will establish a “guest guarantee” in case guests arrive at a listing that does not match its online description.The company will conduct manual reviews of high-risk listings.
The changes come after five people died last week in a so-called “party house” rented through Airbnb in California. The company announced it would“Ultimately, we’re in the business of trust,” Chesky said, Wednesday, adding that he believes the changes “will provide a lot more peace of mind.” The manual review of high-risk listings likely would have come into play in the case of the California listing, which was rented for one night on Halloween by a guest who lived nearby. The guest claimed to be escaping wildfire fumes,Chesky said the neighbor hotline has been a highly-requested feature. With the verified listings and guest guarantees, Chesky said he wants customers to be able to trust their listings and have “peace of mind.
Chesky later hinted that Airbnb is leaning toward pursuing a direct listing over an IPO. He said he couldn’t comment on direct listing, but added that “we don’t need to raise new money.” Several other tech companies have recently pursued direct listings, foregoing the traditional path to the public market, like
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