Car dealerships have a major problem when it comes to customer confidence. For some time, the profits have been so good and the regulation so loose that shady practices have continued. Now, a new survey says the vast majority of customers still don't trust dealers even though most ultimately avoid many shady tactics. The study comes from KPA, a company that helps businesses comply with new rules, regulations, and laws.
According to the survey, 34 percent said that they felt pressured to purchase add-ons, 30 percent found hidden fees after agreeing on a price, 28 percent felt like the salesperson was trying to trick them, and 29 percent left a dealer because they sensed dishonest pricing. Sure, those figures aren't great, but they certainly show how people view dealerships. In addition, it doesn't mean that the remaining percentage of buyers had a positive experience.
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