Once you have all the information in front of you, start making decisions. If you have some time, build consensus with your working group on how to respond.
If you work in a small organization, you may be the decision maker in responding to a situation. If you work in a larger organization, your role may be to provide decision support so that your manager and senior executives can make the decision and respond. Give leadership a few options along with the advantages and disadvantages of each option..
Identify lessons learned to inform standards and business policy and improve upon processes and tools. Retrospective analysis can improve the transparency of your approach and identify areas where you can automate. Every challenge is an opportunity to learn, build value for the company and make an impact.
Part of the responsibility of being a professional is to manage challenging situations. Understand the information you have in front of you, and then reach out to other people to help enhance your understanding of the situation and inform your response. Make a decision on the crisis, or provide educated recommendations to leadership to make a decision. Finally, use the crisis to make you and your company better able to handle future crises by identifying lessons learned and making improvements.
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