Rarely can you handle a crisis alone. The ability to successfully resolve a crisis involves a multi-prong, cross-functional approach. The operations team needs to work with the technology team. The technology team needs to work with the legal and policy team. The legal and policy teams need to work with the public relations team, executive team, social media team, etc.
Professionals of all backgrounds need to work with each other. Seize opportunities to work with professionals of diverse skill sets. Understand how the operations team works. Understand what information the legal and policy teams deem important to advise the executive team. Every team plays a part. Understand how departments work together so you can communicate effectively and efficiently during times of crisis.Crises are stressful.
Do what you have to do to remain calm. Take a deep breath. Practice remaining calm by working on projects that tend to involve tight deadlines and require accuracy. Companies are facing crises with an ever increasing frequency. Develop the skills to add value to your organization even before a crisis arises. Be aware of the world you live in. Seek challenges, and test your ability to remain calm under stress. Take advantage of opportunities to work and communicate with a diversity of professionals.
What helps you to develop the skills to be prepared to manage crises? Share with me your thoughts and stories via
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