'The bank sent my safe house address to my abusive ex'

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'The bank sent my safe house address to my abusive ex' Claire had to move house when the bank sent a letter to her ex-husband

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"I was the main earner, so would pay for holidays and anything extra," she says."The joint account was for bills and the mortgage. After a while he gave up his job. So I was topping up his half from my single account."He would tell her she wasn't earning enough, while his threatening behaviour made her scared to question him. But he was not prepared to give up his lifestyle.

When she finally gained access a few weeks later, everything - tens of thousands of pounds - had gone. "I then had to move, because he then knew where I was. I was absolutely petrified. I just phoned everybody and said, 'Can I come and stay? I can't stay here.' I had to plan and move permanently.""They didn't protect me. I think that's because they didn't have the knowledge that these things make the difference.

To give a few examples, TSB has a procedure allowing cards and pins to be sent to an address which is not the customer's registered one, and greater flexibility for customers living in refuges.

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This has been a problem for sometime. Where there has been a joint or common account this has proven to be a minefield. Could possibly happen where there is a child's account. This is a data breach minimum and needs to be drilled home. Do not accept human error as an answer

Incompetence

An idiot at my solicitors office did that during my divorce. I’d moved across the country to escape and had found really good friends. Had to move away from there too. Lived in fear for years.

Why didn't you change back is and details when you left ?

There are administrations errors and then there is this bet the bank said it was sorry but was it?

I actually thought safe houses didn’t actually have postal address just PO Boxes 😬

Awful going into something like this Everyone who is responsible for your safety should be on board it's can get worse when dealing with ex's who is abusive take out a restraining order and move out of state get you a gun to protect yourself let the police know

kuku27 How would bank know about personal relations

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