Parcel firms will be expected to improve how they handle complaints under new proposals aimed at improving customer service.
"We're planning to strengthen our rules to make sure people are treated fairly by delivery firms," said Lindsey Fussell, Ofcom's networks and communications group director. Common problems disabled people experience include "couriers not allowing enough time at the door, parcels being left in inaccessible places, and operators not acting on specific delivery instructions provided to them".
Even when the contact details of the delivery firms are accessible, resolving problems may take longer than the initial delivery timeframe.
Perhaps they could put an actual phone number on their website where you can speak to a human being instead of a chat bot. Hermes I'm looking at you!
They should look at the use of the pittance-per-parcel model in rural areas. 80p a parcel to deliver 200 in a city may be a good deal but even I sympathise with drivers making the 7mi round trip from the village to our home for that, knowing they won't get paid if we're out.
Rather than improve their service?!
Be honest, what % of complaints were for Hermes?
Hermesparcels have a read would you
Nothing like a scape goating Xmas party scandal to detract from fascist policbill is there BBCPolitics Channel4News UKHouseofLords pritipatel itvnews BorisJohnson Conservatives
I bet they’ll never deliver on this!
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