A mum says people were left "screaming" and in tears when it was revealed two people unauthorised people had boarded their flight back to the UK.
READ MORE: Man paid someone £1,000 to take his driving theory test because he ‘struggled heavily with English’ “The pilot confirmed that there were two passengers who should not have been on the flight" she said. "Everyone was going into meltdown. “It was a horrible feeling, [TUI] didn’t put customers at the heart of it. 'Going the extra smile' is meant to be their strapline.
“We had no option [to fly back], it’s not like we could jump in a taxi. The whole situation was so strange.Lara, from Crosby, near Liverpool, used to work as a retail manager for TUI and spent 14 years in the travel industry. She said the experience was not what she expected from her former company. She said two Russian passengers, said to have no visa or paperwork to allow them entry into the UK, were located but initially refused to get off and a "kerfuffle" ensued.
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