Millions of BT customers 'could get up to £500' as firm is taken to court

A law firm has filed claims at the Competition Appeal Tribunal saying customers were overcharged.

1/18/2021 12:00:00 AM

A law firm has filed claims at the Competition Appeal Tribunal saying customers were overcharged.

A law firm has filed claims at the Competition Appeal Tribunal saying customers were overcharged.

The new legal action is designed to force them to do so.BT said it ‘strongly disagreed’ with the action, adding it had offered discounted landline and broadband packages for years.The claim is being made on behalf of Justin Le Patourel, the Claimant Representative and founder of Call (Collective Action on Land Lines).

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Mr Patourel is a telecoms consultant who previously worked for Ofcom.He said: ‘Ofcommade it very clear that BT had spent years overcharging landline customers but did not order it to repay the money it made from this.‘We think millions of BT’s most loyal landline customers could be entitled to compensation of up to £500 each, and the filing of this claim starts that process’.

Natasha Pearman of Mishcon de Reya said: ‘This is a specialist claim that will be heard before the Competition Appeal Tribunal.‘It will take time to gather evidence and bring it to trial, but we are very confident that eventually millions of BT’s most loyal customers – many of whom are older and potentially vulnerable – will receive a significant rebate.’ headtopics.com

BT said in a statement: ‘We strongly disagree with the claim being brought against us.‘We take our responsibilities to older and more vulnerable customers very seriously and will defend ourselves against any claim that suggests otherwise.‘For many years we’ve offered discounted landline and broadband packages in what is a competitive market, and take pride in our work with elderly and vulnerable groups, as well as our work on the customer fairness agenda.

‘We continue to offer a variety of packages to support our customers through the pandemic.’Rocio Concha, director of policy and advocacy at consumer group Which?, said: ‘Which? has campaigned long and hard for an effective collective redress scheme, but with no claim under the new regime reaching a full trial, consumers have not yet had the results they need.

‘If successful, this opt-out action would be welcomed by many BT customers who were found to have been historically overcharged for years, but saw no refund as a result.’ Read more: Metro »

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