‘But it’s much easier to do that if they’re then clear about the mistake and then put their hands up and say “we went astray from our policy” and say that was the wrong thing to do. I think the uncertainty isn’t really helping them.’
Commenting on the sign in the Bath store which says ‘No fur product is stocked in House of Fraser ’, Claire said that is a ‘paradox’ because ‘there’s no such thing’. ‘Their customer service team and there staff on the shop floor kind of look at you really blankly, they say “We don’t sell fur”, we say “What’s this on your website?”‘I rang the Bath store because if you’re lucky you can get through to an actual human being. The woman said “we need to check policy”.
When House of Fraser hit the headlines last month over fur sales, Claire says there was quite a mix of animals being used including raccoon dogs and rabbits from China and foxes from Finland. ‘The reality is for farming is it’s predicated on a battery cage farming system and that’s the same whether it’s in China or Finland really.’
Because it won’t exist any more if it remains unsold
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