Home Office outsourcing immigration services ‘on the cheap’, says watchdog

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Exclusive: David Bolt says subcontracting has become part of department’s ‘modus operandi’ – resulting in reduced control over its own operations and questions around accountability

last month that the company had raked in millions for providing what lawyers branded a “substandard” service, which had forced some applicants to pay high fees and travel hundreds of miles to submit applications on time. into the outsourced system, raising “extreme concerns” about Sopra Steria’s “capacity and ability” to run the service.

 

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