A geographical mix-up has ended up costing one family £1,000.
‘It was late in the day, it was the middle of high season, we were just scrambling for somewhere to stay.The Turner family holiday costed £1,000 more than they ever expected ‘We ended up borrowing money from my dad to stay in this horrible hotel which charged us £1,000 to stay for six nights.’ The mix-up was caused because the guesthouse in Newport, South Wales, was listed under the Isle of Wight section of the Booking.com website.The family are now hoping for a refund for their stay, which took place last summer.
The family had spent one week in a cottage and planned for a second week in a guesthouse as a change of scene.It wasn’t until near 4pm, when Louise entered the guesthouse postcode in the sat nav, that they realised the mistake.‘They’re not even replying to me now. It’s so unfair.The family are in discussions with Booking.com over a potential refund
This happened last summer…hardly news
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