Gary Caffell, utilities expert at MoneySavingExpert, urged customers of failed suppliers to check if their new direct debit has been set up correctly.
“This is because direct debit is the cheapest way to pay. So, it's vital to check now if you haven't already. Prices are already at record highs due to the ongoing energy crisis, so it's key to minimise the impact as much as possible.”EDF, which has taken on Utility Point's 220,000 customers, and Octopus Energy, which is now responsible for 580,000 people from Avro, have said they are in the processing of automatically transferring customer direct debits.
A note on the Eon Next website for customers of these collapsed firms said: "As we don't have your direct debit details, we've set you up so that you pay your bills when they’re sent to you. Households not paying by direct debit fall under a higher price cap of £1,370 so could end up paying almost £100 more for their energy.
The Sun is also aware of issues with British Gas being unable to transfer direct debits from some of the 350,000 People's Energy customers it is now responsible for.It is understood that British Gas customers from collapsed suppliers are automatically being put onto direct debit rates so shouldn't be charged more.
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