Coronavirus: Contact tracers in England 'locked out of accounts'

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Exclusive: Contact tracers in England were locked out of their work accounts this morning, preventing them from reaching people who could have contracted coronavirus, Sky News understands

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Tier 3 workers are call handlers who don't have any medical experienceSky News understands that workers from all three tiers had been registered during the beta trial of the service on 13 May.The government's efforts on a long-awaited contact-tracing app were abandoned in favour of technology from Apple and Google

In a Facebook group for contact tracers, numerous staff have expressed concern that they can't log in to work and potentially won't be paid. One user on the group wrote:"Just tried to log on for my shift and AWS is saying my password has expired and I need to contact an administrator. Does anyone know if this is Sitel and on which number I should call please?"Contact tracers who have phoned the company about their issues have been told to wait, and informed that Sitel can't reset their passwords over the phone for security reasons.

"For anyone having problems logging onto AWS this morning because of their password being expired: You need to contact NHSP on the live chat to let them know you are having problems and they will make a note on your profile so that you still get paid," they said.

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Idiots.

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