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HARD CHEESE

Italian restaurant owner’s brutal response to TripAdvisor review after customer complains he was refused Parmesan cheese on fish dish

Massimo Donato blasted the 'silly request' made in his Maximo Italian Bistro in Kennington, south London

A RESTAURANT owner posted a hilarious response to a customer's complaint about not being allowed to have Parmesan on their fish pasta.

The angry diner posted a raging TripAdvisor review about not getting the cheese they wanted on their crab ravioli and said the establishment's service was "second to cow dung".

 This was the furious complaint a customer made about Maximo Italian Bistro in Kennington, south London
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This was the furious complaint a customer made about Maximo Italian Bistro in Kennington, south LondonCredit: TripAdvisor
 Massimo Donato replied to the review with some rules about traditional Italian cooking
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Massimo Donato replied to the review with some rules about traditional Italian cookingCredit: Facebook

His post about Maximo Italian Bistro in Kennington, south London, came after he ate there last October.

He wrote on the review site: "Half way through the meal I felt like the dish needed a little something.

"So I asked the waiter for some Parmesan cheese and he sort of gave me a bewildered look. I waited for his response which I couldn't believe.

"He literally refused to give me the Parmesan, stating you do not put Parmesan on any seafood because it would take away the flavour."

The customer said he didn't want to make a scene and ate his meal — but would have preferred it cheesier.

He also said when he got back to his hotel he "needed to get it off his chest" and called the restaurant to complain, but the owner remained steadfast about the cheese argument.

The customer added: "[The owner] said even if I insisted on getting the cheese he would not give it and seemed offended that I could even ask."

The owner, Massimo Donato, then took it upon himself to break down some basic Italian cuisine principles for the outraged diner in a reply to his complaint.

Saying he had "no words about your rudeness and your silly request", he went on to write: "There are a few rules on the authentic Cucina Italiana you probably aren't aware.

"NEVER ask for pineapple on pizza; NEVER put cream on your Carbonara; NEVER ask for any Alfredo pasta (who is Alfredo anyway?); NEVER put chicken on arrabbiata.

"And, last but not least, NEVER EVER EVER ASK FOR CHEESE ON A FISH DISH."

Massimo signed off his furious screed with the line: "Try Parmesan on cow dung, it should taste fine for you."

 This is the restaurant where the customer asked for Parmesan on his crab pasta
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This is the restaurant where the customer asked for Parmesan on his crab pastaCredit: Google Street View


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