Your call is important to us, please hold... for 3 minutes max, Spain says

31/5/2022 6:00:00 PM

Your call is important to us, please hold... for 3 minutes max, Spain says

Spain

Your call is important to us, please hold... for 3 minutes max, Spain says

MADRID — Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers within three minutes.

"The practically infinite waiting times that produce frustration are over," Mr Garzon told a news conference.Utilities and basic service companies will have to respond to client complaints within two hours, the minister said.Companies must inform on incidents related to service supply on a free telephone line for 24 hours a day and 365 days a year and cannot refer customers to paid telephone lines.

Those failing to abide by the law would face fines of between 150 and 10,000 euros and up to 100,000 euros if the problem affects vulnerable consumers or infractions recur.Association Cex, which represents call centres and other customer-related businesses, did not respond to a request for comment. REUTERS

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Your call is important to us, please hold ... for 3 minutes max, Spain saysMADRID: Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers within three minutes. The government has approved a draft Bill setting the three-minute limit and giving consumers the right to b

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The government has approved a draft bill setting the three-minute limit and giving consumers the right to be attended by a person, not a chatbot, consumer rights minister Alberto Garzon said on Tuesday (May 31).LinkedIn MADRID: Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers within three minutes.LinkedIn MADRID: Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers within three minutes.LinkedIn WASHINGTON: The United States will not send Ukraine rocket systems that can reach into Russia, President Joe Biden said on Monday (May 30).

"The practically infinite waiting times that produce frustration are over," Mr Garzon told a news conference. Utilities and basic service companies will have to respond to client complaints within two hours, the minister said. "The practically infinite waiting times that produce frustration are over," Garzon told a news conference. Companies must inform on incidents related to service supply on a free telephone line for 24 hours a day and 365 days a year and cannot refer customers to paid telephone lines. Utilities and basic service companies will have to respond to client complaints within two hours, the minister said. Those failing to abide by the law would face fines of between 150 and 10,000 euros and up to 100,000 euros if the problem affects vulnerable consumers or infractions recur. Companies must inform on incidents related to service supply on a free telephone line for 24 hours a day and 365 days a year and cannot refer customers to paid telephone lines. Association Cex, which represents call centres and other customer-related businesses, did not respond to a request for comment. It was not clear which system Biden was referring to in his remarks.

REUTERS Related topics . Association Cex, which represents call centres and other customer-related businesses, did not respond to a request for comment. Association Cex, which represents call centres and other customer-related businesses, did not respond to a request for comment.