Your call is important to us, please hold ... for 3 minutes max, Spain says

31/5/2022 5:11:00 PM

Your call is important to us, please hold ... for 3 minutes max, Spain says

Spain

Your call is important to us, please hold ... for 3 minutes max, Spain says

MADRID: Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers within three minutes. The government has approved a draft Bill setting the three-minute limit and giving consumers the right to b

MADRID: Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers within three minutes.The government has approved a draft Bill setting the three-minute limit and giving consumers the right to be attended by a person, not a chatbot, Consumer Rights Minister Alberto Garzon said on Tuesday (May 31).

"The practically infinite waiting times that produce frustration are over," Garzon told a news conference.Utilities and basic service companies will have to respond to client complaints within two hours, the minister said.Companies must inform on incidents related to service supply on a free telephone line for 24 hours a day and 365 days a year and cannot refer customers to paid telephone lines.

Read more:
CNA »

Two Chinese cities ease Covid-19 curbs after protests spread

SHANGHAI — The giant Chinese cities of Guangzhou and Chongqing announced an easing of Covid-19 curbs on Wednesday (Nov 30), a day after demonstrators in southern Guangzhou clashed with police amid a string of protests against the world's toughest coronavirus restrictions. Read more >>

US will not send Ukraine rocket systems that can reach Russia, says BidenWASHINGTON: The United States will not send Ukraine rocket systems that can reach into Russia, President Joe Biden said on Monday (May 30). The comments followed reports that the Biden administration was preparing to send advanced long-range rocket systems to Kyiv for its fight against Russia. \u0022W What if they place them right at the border smlj logic, when the ukraine troops also did fire into russia borders. but since its a war, its fair that ukraine can fire into russian territory as long as it is not civilian areas.

Tsai says US National Guard planning 'cooperation' with Taiwan militaryTAIPEI: The United States is planning on \u0022cooperation\u0022 between its National Guard and Taiwan\u0027s military, Taiwan President Tsai Ing-wen said on Tuesday (May 31), deepening security ties in the face of what Taipei\u0027s government complains is a rising threat from China. The United States is Chinese-claimed Taiw

Tsai Ing-wen says US National Guard planning 'cooperation' with Taiwan military

Aussie man, 59, brawls with kangaroo for 6 minutes after it tried to attack his dogs'I thought, well, this thing means business. It's going to mongrel me real good so I took it to the ground. It's the only way I could deal with it,' said Cliff Des. Pay per view! Don’t fight if you’re not getting paid for it. This is just as funny as this can get lol . M. . .]

Top Gun: Maverick's director convinced Tom Cruise to make the film in 30 minutesJoseph Kosinski had half an hour to convince Tom Cruise to make Top Gun: Maverick. The 48-year-old director has helmed the long-awaited sequel to Top Gun and revealed how he had to pitch the plot to Tom in Paris in a bid to get the project off the ground. Joseph told Polygon: 'So I read the script, I had some...

Rain expected in S'pore over 4 days but max temperatures still 34°CRain expected in S’pore over 4 days but max temperatures still 34°C Everyone standby MC🫡 Stock vitamin c at home

LinkedIn MADRID: Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers within three minutes.LinkedIn WASHINGTON: The United States will not send Ukraine rocket systems that can reach into Russia, President Joe Biden said on Monday (May 30).LinkedIn TAIPEI: The United States is planning on"cooperation" between its National Guard and Taiwan's military, Taiwan President Tsai Ing-wen said on Tuesday (May 31), deepening security ties in the face of what Taipei's government complains is a rising threat from China.Copy to clipboard https://str.

The government has approved a draft Bill setting the three-minute limit and giving consumers the right to be attended by a person, not a chatbot, Consumer Rights Minister Alberto Garzon said on Tuesday (May 31). "The practically infinite waiting times that produce frustration are over," Garzon told a news conference. "We're not going to send to Ukraine rocket systems” that can reach into Russia, Biden told reporters after arriving back at the White House after a weekend in Delaware. Utilities and basic service companies will have to respond to client complaints within two hours, the minister said. China's military said last week it had recently conducted an exercise around Taiwan as a"solemn warning" against its"collusion" with the United States. Companies must inform on incidents related to service supply on a free telephone line for 24 hours a day and 365 days a year and cannot refer customers to paid telephone lines. CNN and The Washington Post reported on Friday the Biden administration was leaning towards sending that and another system, the High Mobility Artillery Rocket System, known as HIMARS, as part of a larger military aid package to Ukraine. Those failing to abide by the law would face fines of between 150 and 10,000 euros and up to 100,000 euros if the problem affects vulnerable consumers or infractions recur. China's military said last week it had recently conducted an exercise around Taiwan as a"solemn warning" against its" collusion" with the United States.

Association Cex, which represents call centres and other customer-related businesses, did not respond to a request for comment. The Ukrainian government has urged the West to provide it with more longer-range weapons in order to turn the tide in the war, now in its fourth month. Meeting visiting US Senator Tammy Duckworth at her office in Taipei, Tsai noted that Duckworth was one of the main sponsors of the Taiwan Partnership Act, which had received bipartisan support in the US Congress though has yet to become law. Source: Reuters/vc .