MADRID: Exasperated by hanging endlessly on the telephone to speak to a human being at a call centre? Spain aims to end the anguish by requiring companies to attend to customers within three minutes.
"The practically infinite waiting times that produce frustration are over," Garzon told a news conference. Companies must inform on incidents related to service supply on a free telephone line for 24 hours a day and 365 days a year and cannot refer customers to paid telephone lines.
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