Spooked by a sneeze or a cough, Chinese consumers are turning to online consultations in droves for advice about possible coronavirus symptoms - a boon for a fledgling industry that has struggled to win over customers.
JD Health, an arm of JD.com Inc, has seen its daily volume of respiratory-related online consultations jump by nine times while mental-health consultations have grown five to seven times, according to Xiao Jianbo, the company's general manager of online healthcare. Baidu Inc said its online doctor consultation platform Wenyisheng, which translates to"Ask Doctor", has been handling around 850,000 free inquiries daily. Of those 400,000 were respiratory-related, around 50 times the level seen a year earlier.
But the industry had struggled to win over customers and big listed firms like Alibaba Health and Ping An Good Doctor have yet to turn a profit. Compared to other internet services, online healthcare is not used as frequently and does not benefit as much from word of mouth, industry executives say.
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