Uber Technologies Inc on Thursday said it will launch an optional audio recording pilot program in three U.S. cities to enhance safety, allowing drivers and riders to send trip recordings to Uber in case of a safety incident.
The audio recording feature was launched in Latin America two years ago and is available in 14 countries in the region, but will roll out in the United States for the first time. Riders are alerted to drivers potentially recording a trip via an in-app banner and can cancel if they are uncomfortable, Uber said.
Encrypted recordings are stored in the Uber app and users are not able to play them, Kansal said. If a safety incident occurs, users filing a safety report can send the recording to qualified Uber staff who are able to decrypt it, Kansal said.
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