customer recently shared on social media that she was left feeling helpless and in tears after her family was"forcibly chased off" an overbooked plane at the Kuala Lumpur International Airport 2 .
After a frustrating sequence of events, Ms Yong and her husband were eventually told that seats had been arranged for them on the original flight, and managed to board the plane.Recounting her shocking experience with the low-cost airline, Ms Yong writes in Chinese:" attitude was very bad, as if we had done something wrong.
"I was worried that my husband and I went out to talk, the plane would take off. What about my parents and mother-in-law who were on the plane? They were then transferred to the service counter, where staff offered them a replacement flight to Chiang Mai the next day. However, Ms Yong was unwilling to accept it as they had already made hotel and car bookings.
Strangely, Ms Yong and her husband were given"handwritten tickets", and were told that their seats would be arranged later. Still, everything went smoothly up until they boarded the plane.
What was the scenario about?
Shame on you airasia ,
Horrible treatment of paying passengers/customers!!
doqtahu Injang_Nation
shahanaazhabib Barbarian airline
airasia is a SCAM. anthonyloke please look into AirAsia's deceptions and scams. It's a national embarrassment. This FB group has 4k victims
Oh shit
This is really too high handed!!
The next united?
Good
system bug? so overbooked?
AIR LONGKANG ( DRAIN)
AirAsia CEO has to come out to explain and as those who makes the mistake to apologise to the victim and family and pay for their time and loose. Otherwise NO MORE AirAsia 🤡
Shameful AirAsia and how the case being handle. Thumb drop to AirAsia 👎👎👎
Flight overbook is not the fault of passengers, why chased them off the plane?
airasia ?
Yes, possible overbooked, but why they were allowed to board or issued with boarding pass at first?
What’s the problem with AirAsia!!! I think the airline has past its prime and with many other budget airlines emerging in Asia, it’s time for them to send their airplanes to the desert!
Is this even legal? They were allowed to check-in, board the plane? 🤔🤔🤔
I seriously don’t understand what’s going on with Air Asia these days. Do they wanna sink themselves?
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