This Singapore start-up created a chatbot that can understand Singlish

Chances are, you’ve probably experienced first-hand the frustration of trying to have a conversation with a chatbot.

“The main reason I founded WIZ.AI is because of my mother,” said the 32-year-old Singapore-based China national. “[My parents] encouraged boldness and independence and never stopped me, allowing me to learn from my experiences.” – Jennifer ZhangAfter spending her undergraduate years at Keio University in Japan, then Zhejiang University in China, she headed to the University of California for a Masters in Public Policy, building her first startup during the first year of her graduate programme. She later went into venture capital, learning about the Los Angeles startup ecosystem.

WiZ.AI’s fortunes were thus sealed in 2020, when they started to work with hospitals, e-commerce, insurance companies, banks as well as some of the major telco companies across the region. With more successful deployments, their Talkbot evolved rapidly, increasing in both capabilities as well as capacity.“Launching in Southeast Asia is very challenging, as it is home to over 630 million people, speaking some 1,000 languages in localised accents.

Clients are also provided with rich customer data through WIZ A.I.’s client portal, which automatically records and categorises intention data. “Being a workaholic is a prerequisite to leading a successful start-up in the fast-paced tech industry, and I am often asked how I managed to pack so much into just 24 hours. My reply is that I actually have a few clones running around,” she joked, explaining that she usually breaks her day into segments, focusing on one activity at a time – working on a proposal for a key account, developing greater relationships with business partners, and slots to exercise and meditate.

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