But the delivery companies are confident that they can manage this surge in demand.
Said the Deliveroo spokesman: “Our proprietary algorithm Frank is designed to take into account various factors including riders’ profiles, distance, weather and duration of orders to ensure all riders reach customers in the shortest possible time, while our rider supply team uses data analytics to match supply and demand, ensuring that we have the right number of riders on the road in the right place at any one time.
A Grab spokesman said: “We are constantly refining our back-end system to help our merchant- and delivery-partners better cope with the expected spike in demand during this festive period. “Leveraging live data collected and feedback from delivery-partners, we will be monitoring the demand and supply of orders to make real-time adjustments to help merchant-partners that are facing difficulties in fulfilling orders.”
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