Elaborating on the need for such mobile teams, Singapore Armed Forces Colonel Tong Yi Chuen, commander of the home recovery task group, said that they once encountered a family that was not able to teleconsult a doctor.“We also got the doctor to … call the household to follow up with the consultations. So I think this is why we think in some cases, these mobile teams will be extremely useful,” he said.
It added that more than 450 SAF personnel have been deployed to support the home recovery programme, up from the initial number of about 200. “Often, people fall through the cracks because they put it wrong telephone numbers and so forth, the team has been working extremely hard to find multiple ways to get to the individual,” he added.
Callers are given a menu of options, and their queries will then be routed to the correct parties so that their concerns can be addressed"more responsively and appropriately”, the task group said.
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