Robinsons' closure: Department stores struggle to find relevance with today's shoppers

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The demise of one of Singapore's oldest and best-loved department stores marks the end of an era for the retail scene here.. Read more at straitstimes.com.

SINGAPORE - The demise of one of Singapore's oldest and best-loved department stores marks the end of an era for the retail scene here.

Department stores around the world have been gasping for breath even before the pandemic, which served only to accelerate the decline of giants like Neiman Marcus in the United States. But these efforts - along with a bigger e-commerce push with the launch of an online store on LazMall earlier this year - were not enough to keep Robinsons viable for its owner, Al-Futtaim Group.

Robinsons closure met with sadness, concern over job losses | THE BIG STORY Isetan Singapore sank into the red in the first half of this year with a net loss of $317,000, the company reported in August. More on this topic Department stores saw a 35.3 per cent year-on-year drop in sales in August, the second largest decline among retail categories tracked by the Singapore Department of Statistics.

A narrower focus and better customer service across both offline and online channels may create a path forward, said experts.

 

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