SINGAPORE - The Municipal Services Office will pilot an initiative to automatically channel routine cases like dirty residential areas directly to contractors, so that these can be resolved more quickly.
Minister-in-charge of the MSO Grace Fu on Wednesday said her office aims to tap technology to connect with residents and understand their diverse needs.Ms Fu said 89 per cent of these cases are automatically routed to the right agency for prompt action through artificial intelligence, which frees up agencies to focus on rectifying ground issues.
Extra functions will be added to the app as well. For instance, residents who want to book multi-purpose halls and sports facilities will no longer need to contact different individual offices to do so.
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