Online Travel Agent

Online Travel Agent

Online hotel booking sites may be duping travelers: consumer rights group

You might get a better deal by booking with the hotel directly.

4/3/2020 3:30:00 AM

You might get a better deal by booking with the hotel directly.

A new study out of the UK shows that travelers could score better bargains if they go directly through the hotel rather than book with an online travel agent like or

For the study, Which? contacted 10 hotels in the UK and asked if the hotels could offer a better deal than the ones posted by online travel agents (OTA) like or Expedia. In eight of the 10 cases, hotels offered discounts on rooms, food, spa treatments, or freebies like breakfast and parking. A hotel in Cornwall offered a discount of £20 (about US$25), slashing the rate from £170 to £150 (from about US$217 to US$192). 

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"Customers shouldn't be duped into thinking they're getting the best price from a hotel booking site when more often than not, they can get a better deal by avoiding its commission and booking directly with the hotel," said Which? Travel editor Rory Boland in a press release. 

"Hotel booking sites might be a good place to start your search, but you should always call or email the hotel for the best chance of getting the cheapest deal -- even in cases where they can't offer a better price, there's a good chance they'll throw in a freebie or two."

Online travel agents typically charge commissions of between 15 to 25 percent on every booking, a fee that's often passed down to the consumer.  Read more: Yahoo Singapore »

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