SINGAPORE - All OCBC customers affected by a recent spate of SMS phishing scams will receive "full goodwill payouts" covering the amount they lost, OCBC Bank said in a statement on Wednesday .
"We seek the understanding and patience of our customers as thorough validation of each case requires time to ensure accuracy. This process is necessary so that every case is fairly and properly treated," said OCBC group chief executive Helen Wong. Ms Wong said the bank has contacted customers who might not be aware that their banking activities were susceptible to the phishing scam.
Nearly 470 OCBC customers lost at least $8.5 million last December to the phishing scams. Some victims have lost life savings built up over the years for their families.
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