'Do you have any conscience at all?' Cabby drives off after dropping old lady with dementia at wrong location

27/6/2022 6:30:00 AM

'Do you have any conscience at all?' Cabby drives off after dropping old lady with dementia at wrong location

Comfort Delgro, Taxis

'Do you have any conscience at all?' Cabby drives off after dropping old lady with dementia at wrong location

A simple lunch appointment turned into a nightmare for an 88-year-old woman and her newly-hired helper after their taxi driver dropped the pair off at the wrong location, leaving the duo stranded. The woman's daughter, Agnes Ho, took to local Facebook group Complaint Singapore last Saturday (June 25) to complain about the irresponsible driver. Ho wrote in her post that...

Facebook/Agnes HoA simple lunch appointment turned into a nightmare for an 88-year-old woman and her newly-hired helper after their taxi driver dropped the pair off at the wrong location, leaving the duo stranded.The woman's daughter, Agnes Ho, took to local Facebook group Complaint Singapore last Saturday (June 25) to complain about the irresponsible driver.

Ho wrote in her post that she hadbooked a ComfortDelGro taxi for her mother with dementia and her helper from 865 Tampines Street to Blk 7 Toh Yi Drive.However, the taxi driver dropped the pair off at Toh Tuck Drive instead, about 900m away from the intended destination.

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(Left) Ho's mother, seated at a bus stop along Toh Tuck Drive.Follow us on Telegram for the latest updates: https://t.A 14-year-old girl and her 84-year-old grandfather were found dead at two separate locations in Bukit Batok on Thursday (Jun.LinkedIn SINGAPORE: A 14-year-old girl and her 84-year-old grandfather were found dead in two separate locations in Bukit Batok on Thursday (Jun 23).

(Right) A screengrab of the taxi booking. Facebook/Agnes Ho A simple lunch appointment turned into a nightmare for an 88-year-old woman and her newly-hired helper after their taxi driver dropped the pair off at the wrong location, leaving the duo stranded. While this technology helps drivers and passengers find their intended destinations more easily, there are still exceptions, such as the experience of , who shared about the incident on the"Complaint Singapore" Facebook page. The woman's daughter, Agnes Ho, took to local Facebook group Complaint Singapore last Saturday (June 25) to complain about the irresponsible driver. According to , the teenager was found lying motionless at the foot of Block 115 Bukit Batok West Avenue 6. Ho wrote in her post that she had booked a ComfortDelGro taxi for her mother with dementia and her helper from 865 Tampines Street to Blk 7 Toh Yi Drive . 25, on behalf of her mother who has dementia. However, the taxi driver dropped the pair off at Toh Tuck Drive instead, about 900m away from the intended destination. The police were later alerted to another case of unnatural death in a residential unit along Bukit Batok Street 31 at about 5.

Realising that her mother was not dropped off at the correct location, Ho tried calling the taxi driver, to no avail. The customer indicated the destination as 7 Toh Yi Drive, and tracked the journey via the mobile app after her mother and helper were picked up from their location in Tampines. Police told that they were alerted to the girl's body at 5:50pm and the grandfather's at 5:55pm. Ho wrote that she contacted ComfortDelGro's call centre, and they admitted that the driver was at fault after checking their system Ho and her cousin decided to go look for her mother and they eventually found the elderly woman and her helper sitting forlornly and lost at a bus stop. She was charged $30. Ho says she was unable to reach the driver via the mobile app, and called the taxi company.33 for the trip. She described the grandfather as friendly. Ending off her post, Ho asked the driver: "Do you have any conscience at all?" When contacted by AsiaOne, ComfortDelGro said that they are aware of the incident and their investigations revealed that the cabby admitted to making a mistake and dropping Ho's mother and the helper at Toh Tuck Drive instead of Toh Yi Drive. Ho then resorted to searching for her mother and the helper on foot, together with her cousin.55pm at Block 115, Bukit Batok West Avenue 6.

"He realised this soon after, and had returned to look for them but was unsuccessful. We have reprimanded him and the customer service agent for their lapses," said ComfortDelGro Corporation's group chief branding and communications officer Tammy Tan. The bus stop is around 900m away from their intended destination, an estimated 11-minute walk. It is not known when the taxi driver returned to look for the duo. The company said they have reached out to Ho to convey their deepest apologies to her, her mother and the helper. has reached out to Comfort DelGro and will update this article if they respond. They will also be giving her a full refund for the fares and will be visiting the family to check on her well-being.

"We will reinforce in our cabbies the need to ascertain the destination with the passengers, and also to watch out for vulnerable groups such as seniors and children. We are sorry for this incident," said Tan. Ho's post has received more than 430 reactions and 100 comments from netizens, who were enraged by the driver's actions. One netizen remarked that the taxi driver had "no heart", while another said his actions were "totally unacceptable". ALSO READ: .