LOS ANGELES - Walt Disney Company is slashing 28,000 workers in its slumping US resort business, marking one of the deepest workforce reductions of the Covid-19 era.
It's the latest sign that travel and other experiences will be slow to recover from the pandemic. Disney joins airlines and other travel-reliant businesses in scaling back their workforces. American Airlines Group has warned that it could furlough 19,000 employees, while United Airlines Holdings is planning to cut about 12,000.
"As heartbreaking as it is to take this action, this is the only feasible option we have in light of the prolonged impact of Covid-19 on our business," Josh D'Amaro, chairman of the parks division, said in a memo to workers. Disney also has been adopting more technology in response to the pandemic, allowing guests to get around the parks with fewer human interactions. The changes include online restaurant menus and mobile-pay systems. Some of those new approaches require fewer employees.
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