His wife had already been assisted off the plane by Wilson security personnel – a private firm contracted to assist disabled passengers.
Despite the Airport’s and Airlines’ explanations, a source told a U.K. newspaper that the real issue was staffing shortages, which meant some disabled people had to wait for hours for assistance. The tragedy occurs at a time when airports across the country are experiencing travel chaos due to chronic staff shortages.In the U.K,, experts have warned that the chaos seen at airports in recent weeks could last another year.
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