Five firms told The Straits Times on Thursday that they welcome the proposed rule of needing a police licence to operate as it would give the public more confidence in the way they work.
A licensing and approval regime for debt collection firms and their workers was among new proposed rules released by the Ministry of Home Affairs on Wednesday. "There are black sheep in the industry that use improper means to recover funds, like hurling profanities or using violence, but not all of us are like that," he said.Mr Ganesh said JMS Rogers contacts debtors first by calling or e-mailing them. If there is no reply, collectors will then visit the debtor at his home. Repeat visits are sometimes necessary if debtors are uncooperative.
"When a debtor and creditor have conflicting narratives, we try to arrange for them to meet and sort it out," she added.
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