Commentary: Here’s a way to avoid Zoom burnout – revert to good old phone calls

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There’s evidence that using audio only might be more productive than an overload of screen meetings, says a researcher.

BRIGHTON, England: Just as other brand names make their way into the dictionary, Zoom has now become a daily verb and a noun. We Zoom each other, we say “Let’s have a Zoom”, and we get Zoom fatigue.

Also, when we’re fatigued, our working memory performs less well. We become forgetful, our listening quality degrades and recording Zoom meetings for later viewing simply creates more energy sapping screen time.The online meetings designed to get things done could be the very things harming our productivity, just at a time when margins are particularly tight and businesses are financially on the edge.

In face-to-face meetings, another study points out, non-verbal communication flows naturally and “we are rarely consciously attending to our own gestures and other nonverbal cues”. We tend to imagine we are getting 100 per cent of the others’ attention on a phone call. The researchers conclude that “only a minority of calls require staring at another person’s face to successfully communicate”.Many experts are now calling for fewer Zoom meetings. Yet, evidence for seriously considering meeting over the phone comes from other academic work that goes back a lot further.

Some neuroscience research has confirmed that when our imaginations are active they can become more emotionally stimulated. Scientists have interpreted this as an indicator that the audio content requires active imagination on the part of the listener.

 

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