Anti-scam police race against time to nab culprits, stop funds being lost but must win trust of victims too

, of the total 19,444 crimes reported between January and July last year, 8,403 were scam-related cases, up from 7,247 from the same period a year earlier.

The suspects are believed to be involved in more than 564 cases of scams, comprising mainly Internet love scams, e-commerce scams, bank-related phishing scams, tech support scams, China or government officials impersonation scams, social media impersonation scams, investment scams, job scams and loan scams.Assistant Superintendent of Police Lim Min Siang said that there will definitely be some element of distrust and confusion when they try approaching scam victims.

They have encountered situations in which the victims inform the scammers — who they ironically believe are the real police — that they were “interrogated” by the actual police who they perceived to be the scammers instead. For instance, if they determine that a victim is vulnerable, they will pull in additional resources from the community police unit — formed for the purposes of engaging members of the community — to conduct house visits to the victim.

Inspector Low said they escorted the woman to the bank so that she could deposit the cheque that contained her recovered savings and even got the bank’s employees to deactivate the woman’s online banking account to “prevent her from being scammed again in future”.In any case, the officers also stressed that while they will try their best to help victims to recover their money, victims should also be prepared to accept that “money out is money gone”.

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