DBS digital banking services disrupted for second day, bank says doing its best to resolve situation

SINGAPORE — DBS bank on Wednesday (Nov 24) said that an issue with its digital banking services has "recurred", as some customers continued to report problems accessing services.

The disruption of DBS and POSB digital banking services started on Tuesday morning.

In an update on its official Facebook page at about 11am on Wednesday, DBS said: "Services were restored early this morning. Unfortunately, yesterday’s digital banking issue has recurred and this has affected our services.

"We know this has affected many of our customers and we are doing our best to resolve the situation. We apologise for the inconvenience caused." 

Earlier on Wednesday, DBS said in a Facebook update that "all of our digital banking services have been restored as of 2am today".

"Once again, we acknowledge the severity of the situation and apologise for the inconvenience caused," it said then.

DBS did not indicate what caused the outage.

However, people commenting on DBS' Facebook update and tracking website Downdetector.sg said that they were still not able to access digital banking services on Wednesday morning.

Checks by CNA showed that there were problems logging into DBS digital banking services on mobile and laptop, with an error notification saying that services were unavailable.

Downdetector showed that reports of outages on DBS dropped at around 2am, but started rising again at about 6am on Wednesday.

CNA has sought further information from DBS on the cause of the problem and what is being done to prevent it recurring.

CNA has also contacted the Monetary Authority of Singapore for comment. CNA

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