9 billion in 2019, as fewer people are going out to buy in stores amid COVID-19 lockdown restrictions.
Consolidated net sales also went down 7.3 percent to P151 billion from P162.9 billion on the year before the pandemic. "The company is on a fast track in increasing its e-commerce presence, capitalizing on the shift in buyer preferences towards online marketplaces, which was made more pronounced by the pandemic," RRHI said on Friday.
RRHI said despite lower sales across all physical stores, e-commerce sales increased "nearly 3x compared to the previous year." The company operates its own e-commerce platforms for Go Robinsons, South Star Drug, and Robinsons Appliances. “2020 was a year of difficulties for many businesses. COVID-19 might be considered a first in our lifetime, yet we remained resilient and focused on providing the best products and services to our customers...We remain steadfast in our commitment in 2021, confident that we can drive sustainable growth for all of our stakeholders,” said Robina Gokongwei-Pe, RRHI president and CEO.
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