Rica Peralejo laments PAL’s slow response to ticket refund complaint

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Rica Peralejo expressed her dismay over an airline’s slow response, after not hearing from it for over a month regarding a complaint. | RArcadioINQ

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Peralejo also took to Twitter on the same day to address the airline about the same concern, stating her plan to release a vlog about her pending complaint. The company then replied to Peralejo and said it will make a follow up and assist her.

Hello, Rica! We're so sorry for the inconvenience this has caused you. We'll send follow up with the handling officer and we'll get back to you as soon as we get feedback on our end. We'll do our best to assist you regarding this.“I don’t like using social media for things like this, but, what can I do if this is the only way that a company would even notice your plea?” Peralejo said in another post. “Even when you are totally right and deserving of compensation or explanation.

I don't like using social media for things like this, but, what can I do if this is the only way that a company would even notice your plea? Even when you are totally right and deserving of compensation or explanation.“Nakakainis din that papansinin ako usually kasi artista ako ,” she stated. “Pero paano kung normal lang ako na tao na walang masyadong followers on social media?” Perlaejo added. “Papansinin kaya nila yun? Hay.”

By the way hindi po ako feeling superstar. Konti ang following ko compared to the bigger stars of the Philippines. But kahit papano, talagang madalas na may paspecial treatment talaga sayo ang mga tao/kumpanya pag nalaman na artista ka eh.Peralejo clarified that she was not feeling like a superstar, and pointed out that she has a smaller following compared to the bigger stars of the Philippines.

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RArcadioINQ Rica Peralejo expressed her dismay over an airline’s slow response, after not hearing from it for over a month regarding a complaint flyPAL's customer service tweet response should be quick!

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