Customers just need to punch in their 17-digit VIN to determine if their vehicle is affected by any recall. Alternatively, they can contact their nearest Ford dealership, or their Customer Relations Center at +63 2 8866 9408 or 1-800-10736-3673.
The 17-digit VIN is listed on the vehicle registration document, finance statement, and insurance paperwork. It also appears on the passenger side of the customer’s vehicle, between the windscreen and the dashboard. “The safety of our customers and their vehicles remains our top priority. With our online tracking tools, we’re able to provide our customers easy and convenient access to service actions required for their vehicles to ensure their optimal performance,” said Patrick Manigbas, director, Ford Customer Service Division.
“We have created separate tracking tools to ensure that our customers know what to access to know the status of their Ford vehicles,” Manigbas added. Aside from the online tracking tools, customers are also notified by Ford on service-related actions through direct mail.
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