Digital transformation requires technology and human ingenuity - Manila Bulletin

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How do you keep your business running amidst the COVID-19 pandemic? Here’s a formula that can help you build an intelligent and resilient operation.

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, only 12% of organizations globally were highly prepared for the impact of the coronavirus. In the Philippines, the Department of Trade and Industry said 26% of businesses have folded since the start of the crisis back in March. Thus, business leaders must focus their efforts on stabilizing operations while at the same time protecting their people and serving their customers.

“We are bringing together human ingenuity and the power of technology to transform the operating model for agility, resilience and growth,” said Benedict Hernandez, Accenture Operations Client Experience Lead for Asia Pacific, Middle East and Africa. “In the Philippines, Accenture is reimagining the work of employees to create new opportunities for them to thrive and succeed.

Empowering employees through Intelligent Operations not only helps Accenture but also its clients achieve their goals.

For example, Accenture created an intelligent finance solution that uses AI and robotic process automation to help an international hotel group address inefficiencies and simplify transactions. This allowed the company to improve productivity by 45% and drive sustainable growth.

“Long before COVID-19, Accenture was already harnessing the power of technology to transform and reimagine how businesses operate. Our human+machine formula showcases how our people have gone beyond voice and transactional jobs to focus on delivering more complex and value-added work. They are helping global companies innovate and apply intelligent solutions in order to outmanoeuvre uncertainties today and build resilient operations moving forward,” said Hernandez.

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