The commission, in a public notice signed by the Director, Public Affairs, Dr Henry Nkemadu, said 98 per cent of the complaints had been resolved while the remaining were being followed up with the affected network operators for possible resolution.
During the lockdown that commenced on March 30 in Lagos, Ogun, Abuja and other states, the commission said it received a total of 76 complaints, 58 of which were related to unsatisfactory data services.Based on interaction with aggrieved subscribers, the Consumer Affairs Bureau of the commission said it observed that some subscribers were not well informed on data usage management, even though the information was available on their service providers’ websites.
“A consumer claimed he bought 20GB of data and it depleted after some days but after a thorough investigation by the service provider, it was revealed that the consumer only bought 5GB of data, which was used on high-resolution television to watch Netflix,” NCC said. Based on Netflix streaming monitored by the commission, the NCC explained that the use of phone to watch a TV show or movie for an hour consumed 1 GB of data using the standard definition video and up to 3GB of data per hour for each stream of HD video.
It has been order of the day
I will definitely send mine too.
All these gsm networks don't upgrade their systems anymore... In fact they don't invest on their facilities anymore. Poor signal and dubious charging has been phenomenal lately.
It was expected though, especially during this lockdown. Network providers charged subscribers excessively on calls and data
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