MTN Nigeria Compensates Subscribers For Network Downtime

MTN Nigeria Compensates Subscribers For Network Downtime

Mtn Nigeria

10/17/2021 3:40:00 PM

MTN Nigeria Compensates Subscribers For Network Downtime

Nigeria’s largest mobile telecommunications operator, MTN Nigeria Communications Plc, has announced compensation for its subscribers to make up for the Nigeria’s largest mobile telecommunications operator, MTN Nigeria Communications Plc, has announced compensation for its subscribers to make up for the network disruptions experienced penultimate Saturday.

Nigeria’s largest mobile telecommunications operator, MTN Nigeria Communications Plc, has announced compensation for its subscribers to make up for the network disruptions experienced penultimate Saturday.On Saturday, October 9, 2021, MTN Nigeria customers witnessed hours of network disruption caused by an outage that left customers without a connection.

The chief executive officer, MTN Nigeria, Olutokun Toriola, apologised again to customers for the inconvenience, stating that new measures were being implemented to mitigate a repeat of such an event.“On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family. We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again,” said Toriola.

On the cause of the outage, the CEO stated that it was due to an error that shifted all 4G customers onto the 3G band and impacted the whole network, adding that the technical teams were able to rectify the problem.“Our technical teams have traced the cause of the problem to an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network. headtopics.com

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“Our engineers were able to resolve the problem. I know that recently other technology companies have suffered outages. I want to reassure you that last Saturday’s event is in no way connected to those. This wasn’t sabotage, it was a regrettable error,’ he said.

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