These transactions happen smoothly and with no issues. However, there are times when the bank fails in its service to you. It can be very annoying when bank customers experience such issues as unfair or unexplained charges, poor customer service by bank staff, unauthorised transactions on customer accounts through bank transfers or ATM withdrawals, etc.
The first and most important step to take is to contact the bank through the quickest channels available. You can reach them on the customer care numbers available or on Social Media. However, if the result is not satisfactory, you are advised to visit the bank yourself and lay the complaints. It is also important to note the details of the communication e.g. if a phone call, take down details of when you called, who you spoke to, what you said, and the response you received. All phone calls are recorded so this can easily be reviewed if there are issues later.
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