Airtel suffers service disruption, compensates customers

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On Monday, social media was agog with information that Airtel was sharing free N1,000 airtime to its subscribers.

While many of the subscribers did not know the reason for the rare gesture by the network provider, they claimed it was a cyberattack by ‘Anonymous’ hackers.

It was, however, found that Airtel Nigeria credited its customers’ account with N1,000 airtime and data as compensation for network disruption on Friday, October 16. The message stated, “Dear customer, we apologise for the recent service disruption experienced on October 16. “Normal service has been restored and your line will be credited with five minutes of on-net calls and 100MB of data both valid for one day.”

Calls and text messages sent to the Head, Public Relations/Communications, Airtel Nigeria, Erhumu Bayagbon, were not responded to as of the time of filing this report.

 

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Lmao what compensation? 100mb that wasn't accessible until the next day with the 'expired' tag? 1k that they collected asap? Or my data that's been missing since three days now AirtelNigeria y'all clowns 🤡

Thanks 😊😘 so much ❤️

They are taking their money back already

Big fat lie they deducted 2k from my acct

This is lie AirtelNigeria never compensated customers. They took off the 1k airtime if it has not be used or convert it to a borrow airtime that will be recovered on any recharge. This guys are part of the reason we are on the street. EndSARS EndInsecurityNow SideWithNigeria

Lie. They didn’t compensate anyone. I saw their 1k in my account and by evening they’ve removed it and I’m sure those who used it will be dealt with. They will collect it back so that isn’t any compensation

Even the sub I used the 1k to do they took away again. Airtel is only God that will punish you oooo😭😭😭😭😭😭😭

The AirtelNigeria internet service speed has been on a slow pace for days now. I can't even open Twitter with it.

The same way in Tanzania escpecially yesterday

Hahaha

Agebota lie, we have been in Nigeria since your network stated. Is this the first time there has been a service disruption, most times your network has epileptic service for days. Why didn't you compensated your customers..lol our generation isn't so dumb.

Big lie, AirtelNigeria even took the 24naira I had remaining when they retrieved their 1000. AirtelNigeria please give me my 24naira back.

AirtelSCAM The calls did not go through. I had to recharge with my money...

Una mumu oo thought u guys said u where hacked EndSARS EndPoliceBrutalityinNigeraNOW Endstupidtweet

It's through they experience service disruption o could remember they sent me ans sms on Sunday before the compensation.

AirtelNigeria sọrọ sókè jor, I guess ur network was hacked...una want dey disguise abi....if truly it was a way of compensating ur customers for the so called Service Disruption, why did u swipe away the 1k back🤷🤷🤷

That's a lie. I use airtel, and didn't get any compensation from them. But of what need is such useless compensation, when the airtel network is very very bad?

Lie.They re 2 ashamed 2 admit they got hacked. Which kain service disruption? When hav they ever given 1kobo 2 their customers. It's only 9mobileng n Glo that gives free airtime. But MTNNG and AirtelNigeria Would never give you free airtime even if it's you death wish

U mean anonymous?

Nice gesture EndSARS

Damage control.

Lies!!! Wetin them don collect back..Punch una dey mumu sha.

Nice one

I didn't experience any bad network.let them stop lying

Fat big lie. they got hacked and I enjoyed the Airtime. But they angrily retrieve 46 Naira left on my balance🤣🤣🤣🤣🤣

If this publication is true of compensating subscribers due to service disruption, how come the 1k in my account was later removed and my balance returned to it’s original state AirtelNigeria? This move is why we want a NewNigeria EndSARS EndImpunity EndCorruptionInNigeria

Yeah it trued I just received my yesterday... 🙏🙏🙏

If u are hesitant, it will disappear eventually.

Lie from the pit of hell.

Airtel NG this not youths need from you now think of another way. 1k for today!!! Tomorrow is for what

OK, I think I'm the only one that actually utilised it 😂😂, used 500 to sub and it worked... I used it up... then sub with the remaining 500 which I'm still using now...

Airtel self don dey compensate😂

I didnt receive any compensation kankan thievies

I data my own sharp sharp

This is a big lie. Big big lie. I received this 1k. I bought Data for N500. Airtel retrieved the remaining N500 after a few hours. Liars better thunder 🔥 una.

Lies

story for d gods... And u quickly wiped the supposed compensation fast.. I have dumped AirtelNigeria ..

Lol e shock dem!!!

When did they start to compensate for bad service.. you better say the truth

They took it vack

Werey dey disguise

🤣🤣..we move

We don use am sub for the week Their father Na MTN remain 😂😂😂😂😂😂😂😂

Omo I quickly used my 1k card sub before I hear say rough play occur 😄😄😄

They will suffer for 600 years aje mumu people

Na lie. Starting when?

Spicedeyforyou They took back the 1k they gave me😭😭

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