Although we spend our days at work helping our fellow Americans access affordable ACA health plans, many workers at Maximus, including both of us, can't even take care of our own health needs with...
March 23 marks 14 years since the Affordable Care Act was signed into law by former President Barack Obama. The ACA, as then-Vice President Joe Biden predicted, has been a lifeline for millions of Americans needing affordable health coverage. But behind the scenes of this policy success are thousands of contracted federal call center workers like us who help Americans access ACA benefits, and struggle to afford our own health care while being paid bare minimum wages.
Maximus is the federal government's largest call center contractor, collecting nearly $5 billion in revenue in 2023, more than 85 percent of it from federal and state government contracts. This has been good business for the company's shareholders and executives. From 2020 to 2023, Maximus spent more than half a billion dollars to benefit shareholders in the form of stock buybacks and dividends.
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