Unexplained credit transactions in your CIMB account recently? It's not just you - SoyaCincau

Some CIMB users have complained that their accounts have been inexplicably frozen, preventing them from accessing their money.

29/1/2022 10:39:00 AM

Some CIMB users have complained that their accounts have been inexplicably frozen, preventing them from accessing their money.

Some CIMB users have complained that their accounts have been inexplicably frozen, preventing them from accessing their money.

OnTwitter, many other users have complained about how they are unable to spend their money in their accounts because of the “processing error”. They also worry over the possibility that their savings were being drained by hackers.“We have noted a processing error which has led to a small number of customers receiving duplicate credits in their accounts. We are reaching out to these customers to ensure a fair and managed resolution. Impacted customers can also call us at 03 2295 6188 for further clarification and discussion,” said CIMB regarding the issue.

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that it was due to a “processing error” involving its “Money Send” service—which resulted in them receiving duplicate credits in their account. On Twitter , many other users have complained about how they are unable to spend their money in their accounts because of the “processing error”. They also worry over the possibility that their savings were being drained by hackers. “We have noted a processing error which has led to a small number of customers receiving duplicate credits in their accounts. We are reaching out to these customers to ensure a fair and managed resolution. Impacted customers can also call us at 03 2295 6188 for further clarification and discussion,” said CIMB regarding the issue. While CIMB stated that a “small number of customers” were affected, Malay Mail reported that more than 10,000 accounts were affected by this glitch. An affected Twitter user also tweeted that CIMB gave them a call, but it didn’t seem to help. “A CIMB operator called me. They explained to me about what happened to CIMB and I asked them directly, ‘So, I have to pay the funds?’ and they said ‘Yes, you have to pay.’… the operator also said that another CIMB representative will call me about payment, saying that I can pay in installments. I might just die,” the Twitter user wrote. “We acknowledge your issue and are currently monitoring the situation. CIMB is also contacting their customers,” said Bank Negara Malaysia , responding to the user’s Twitter thread. CIMB has urged customers to change their passwords periodically, safeguard personal information, and to check their transactions regularly. If you’ve been affected, do give the bank a call at 03 2295 6188. [