Twitter’s highest-profile users get VIP treatment when trolls strike

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Those with lots of followers or particular prominence.

Code-named Project Guardian, the internal programme includes a list of thousands of accounts most likely to be attacked or harassed on the platform, including politicians, journalists, musicians and professional athletes. When someone flags abusive posts or messages related to those users, the reports are prioritised by Twitter’s content moderation systems, meaning the company reviews them faster than other reports in the queue.

The list of users protected by Project Guardian changes regularly, according to Yoel Roth, Twitter’s head of site integrity, and doesn’t only include famous users. The programme is also used to increase protection for people who unintentionally find the limelight because of a controversial tweet, or because they’ve suddenly been targeted by a Twitter mob.

Roth said the distinction can’t apply to everybody, or it would mean that there’s no point in having a list. “All of a sudden I became a lot more famous than I was the day before,” Roth explained. He said he was removed from the programme after the harassment started to slow down. Lane said Twitter uses both technology and human review “to proactively monitor Tweets and Trends, especially when someone is put in the spotlight unexpectedly or there is a significant uptick in abuse or harassment”.

 

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