Sultan of Perak Sultan Nazrin Muizzuddin Shah says empathy and cultural understanding are important as humanity faces various uncertainties in a more connected world. – The Malaysian Insight file pic, June 10, 2023.
“To steer humanity through these challenging times, what we need perhaps even more than the excellent understanding of business attained through your MBA programmes is compassion, togetherness, and above all a sense of global community. “In the post-pandemic era, various hybrid forms of work are already here to stay, while other high-tech adaptations are on the horizon, from business meetings in virtual reality to AI-driven customer service agents to marketing in the metaverse.
However, the Perak ruler said AI tools can become a downfall for the community as they can reshape a multitude of aspects that are beyond the workplace in unprecedented and unsettling circumstances because as generative AI progresses, especially in combination with other advancing elements of the Fourth Industrial Revolution, this is only the beginning.
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