February 14, 2020 3:51 PMSEOUL: KLM, the Dutch arm of Air France KLM, offered a public apology on Friday after a crew member sparked online outrage by posting a sign in Korean saying passengers on a recent flight were not allowed to use a toilet because of the new coronavirus.
The passenger accused KLM of discriminating against South Korean passengers because the sign was only in Korean. “This is a human mistake, and we don’t take it lightly,” said Guillaume Glass, an Air France-KLM regional general manager. “We are deeply sorry that this was viewed as discrimination, which was absolutely not the intention of the crew.”
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