JENDELA: 4G coverage complaints dropped by 34% in Q3 2021, almost 1.5 mil premises fiberised in one year - SoyaCincau

According to MCMC's latest JENDELA report, there are fewer complaints about 4G coverage in the last quarter as Malaysian telcos continue to improve 4G coverage ahead of the 3G shutdown.

17/10/2021 12:31:00 PM

According to MCMC's latest JENDELA report, there are fewer complaints about 4G coverage in the last quarter as Malaysian telcos continue to improve 4G coverage ahead of the 3G shutdown.

According to MCMC's latest JENDELA report, there are fewer complaints about 4G coverage in the last quarter as Malaysian telcos continue to improve 4G coverage ahead of the 3G shutdown.

. It highlights the progress of Malaysia’s 4G coverage and fiberisation improvement after the initiative was launched in late August last year. Across the board, operators have exceeded their Q3 2021 targets for new towers, upgrading existing sites, and increasing the number of fiberised premises.

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Significant drop in complaints on 4G coverage issuesWith the imminent shutdown of 3G networks, telcos have been focusing on improving their 4G coverage throughout the country. According to the latest report, there are a total of 32,485 complaints related to poor or no 4G coverage received in Q3 2021, which is a 34.2% drop from a total of 49,373 complaints received in Q2 2021. The MCMC has also received fewer complaints related to service disruption, poor 3G coverage and poor internet speeds in the last quarter.

The reduction of complaints can be seen with nearly all operators including Celcom, Digi, Maxis, U Mobile, Unifi Mobile and Unifi fixed broadband. Time records a slight increase with one extra complaint but it is still the lowest on the chart with just 50 complaints received in last quarter. headtopics.com

Among the top 50 locations, 80% of complaints were received from Zone 1 and Zone 2 areas. Seremban folks made the most complaints with 2,783 reports, followed by Johor Bahru with 1,755 complaints, Petaling with 1,506 complaints and Kuala Lumpur with 1,397 complaints. According to the MCMC, the complaints are due to the MCO as there’s an increased demand of bandwidth required for residential areas.

Fiberisation target hit 211% with 378,449 new premises connected in Q3 2021In Q3 2021, a total of 378,449 premises were connected with fibre which far exceeds its Q3 target of 179,013 premises. This brings the total of new premises passed with fibre to 1,470,432 during JENDELA Phase 1. Meanwhile, there are 67 new mobile towers erected and 2,954 base stations upgraded to newer 4G technologies in the last quarter.

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