India’s pandemic-hit lunchbox men battle food delivery start-ups | Malay Mail

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MUMBAI, July 23 — After the pandemic shut offices and put Mumbai’s renowned lunchbox deliverymen out of work, the 130-year-old “dabbawala” network has tied up with a trendy restaurant chain to take on India’s billion-dollar start-ups. For two decades, neither terror attacks nor monsoon...

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MUMBAI, July 23 — After the pandemic shut offices and put Mumbai’s renowned lunchbox deliverymen out of work, the 130-year-old “dabbawala” network has tied up with a trendy restaurant chain to take on India’s billion-dollar start-ups.

Instantly recognisable in his traditional Gandhi cap and white Indian attire, Shinde is one of 5,000 dabbawalas — or “lunchbox men” in Hindi — who have gained global recognition for delivering home-cooked food with clockwork precision. But with extended lockdowns forcing millions of Mumbai’s white-collar professionals to work from home, many dabbawalas have been struggling to feed their own families since April last year.

Help arrived this May in the form of a tie-up with some of Mumbai’s most popular eateries, allowing Jadhav and 30 others to return to work. “We are trying to find a way out of the tyranny of the aggregators,” said Riyaaz Amlani, the owner of Impresario Restaurants, which operates 57 outlets across more than a dozen Indian cities.

“The dabbawalas could become delivery agents for last-mile delivery not just for restaurants but also for any e-commerce business,” she told AFP.

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