JOHOR BARU, May 23 — Having to endure several hours in long queues since early morning just to get the waiting number is among the challenges faced by the public when obtaining services at the Home Ministry Complex, Setia Tropika, here.
Working in Singapore as a facility manager at a private company for the past six years, Nur Hazwan said people had to get a waiting number from the immigration officer at the entrance, before being allowed to enter the complex and then had to pick up the number again at the counter provided, according to their respective affairs.
He also added that the relevant parties need to review the management system in the complex and make improvements, to ensure that such issues do not recur as the long process also involved senior citizens as well as those who brought along their small children.
So many donkey years, still can’t get it right.
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