PARIS, June 3 — A seven-hour breakdown of emergency phone line numbers in France was linked today to possibly three deaths, leading to urgent investigations to determine the extent of the human cost.
Telecom operator Orange has acknowledged responsibility for the problems, with chief executive Stephane Richard offering his “deepest apologies” after being summoned to the interior ministry. Another two deaths of people with cardiovascular conditions on the island of La Reunion are also being investigated, Interior Minister Gerald Darmanin said.
“We have no indication which leads us to think that it could be an external attack,” CEO Richard told the TF1 channel, adding that the cause was most likely “software failure in critical network infrastructure”. The year before, US telecoms group CenturyLink suffered a massive technical failure that affected ATM withdrawals, 911 calls and other services.
“But there was no panic, and we adapted fast, telling ourselves that it wouldn’t last and that it would be fixed during the night,” he said.
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